Last updated: 2025
1. Introduction
This Privacy Policy describes how personal information is collected, used, disclosed, retained, and protected in connection with services operated under the Starlight Casino New Westminster brand. The Policy applies to all individuals who interact with the company, including registered account holders, website visitors, and persons who contact support channels.
By accessing or using the services, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this document, use of the services should be discontinued and a request may be submitted for deletion of personal information held by the company, where permitted by law.
This Policy is governed by applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in British Columbia and any other relevant jurisdictions.
2. Who the Policy Applies To and Who Is Responsible
Starlight Casino New Westminster is a gaming and entertainment facility operating in British Columbia, Canada. References in this Policy to “the company,” “the platform,” or “the service” refer to the entity responsible for operating Starlight Casino New Westminster and any associated digital or in-person services connected to this brand.
Questions about the identity of the data controller or the legal entity responsible for personal information may be directed to the contact details set out in Section 9 of this Policy.
3. Information Collected
Personal information is collected only to the extent necessary to fulfill the purposes described in this Policy. The categories of information that may be collected include:
- Identification information - full legal name, date of birth, government-issued identification details
- Contact information - mailing address, email address, telephone number
- Account information - username, account registration details, transaction history
- Verification information - documents and data submitted to confirm identity or age
- Technical information - IP address, browser type, device identifiers, session data collected through cookies or similar technologies
- Communication records - records of correspondence with the support team
Sensitive personal information is not collected beyond what is required for identity verification, regulatory compliance, or responsible gaming obligations.
4. Use of Personal Information
Personal information collected in connection with Starlight Casino New Westminster may be used for the following purposes:
- To verify identity and confirm eligibility to access services
- To administer, operate, and maintain user accounts
- To comply with legal and regulatory obligations, including anti-money laundering requirements and responsible gaming mandates
- To respond to inquiries, complaints, or support requests
- To detect, investigate, and prevent fraudulent, illegal, or otherwise prohibited activity
- To fulfill obligations under applicable gaming regulations in British Columbia
Personal information is not used for unsolicited marketing without explicit consent. Where consent is required by law for any secondary purpose, it will be obtained before such processing occurs.
5. Disclosure of Personal Information
Personal information is not sold to third parties. Personal information may be disclosed in the following circumstances:
- To regulatory authorities - including the British Columbia Lottery Corporation (BCLC), provincial gaming regulators, or law enforcement agencies, where required by law or regulatory obligation
- To service providers - third parties engaged to perform functions on behalf of the company, such as identity verification, IT infrastructure, data storage, or fraud prevention, subject to appropriate contractual confidentiality and security obligations
- In legal proceedings - where disclosure is required by court order, subpoena, or applicable law
- With user consent - where the user has explicitly authorized a specific disclosure
Any third party receiving personal information from the company is required to handle that information in a manner consistent with this Policy and with applicable Canadian privacy law.
6. Data Retention
Personal information is retained for as long as necessary to fulfill the purposes for which it was collected, or for longer periods where required by applicable law or regulatory obligations. Gaming regulations in British Columbia may require retention of certain records for defined minimum periods.
When personal information is no longer required for the identified purposes or for legal or regulatory requirements, reasonable steps are taken to securely destroy it or to anonymize it so that it no longer identifies an individual.
7. Your Rights
As a resident of Canada, and subject to applicable law, you may have the following rights in relation to your personal information:
- Right of access - to request a copy of the personal information held about you
- Right of correction - to request correction or updating of inaccurate or incomplete information
- Right to withdraw consent - where processing is based on consent, to withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice
- Right to complain - to file a complaint with the Office of the Privacy Commissioner of Canada or the relevant provincial privacy authority
To exercise any of these rights, a written request may be submitted to the Privacy Officer using the contact details in Section 9. Responses will be provided within the timeframe required by applicable law, subject to any lawful extensions or limitations.
8. Cookies and Technical Data
The platform’s digital services use cookies and similar tracking technologies to support basic functionality, security, and session management. Browser settings may be adjusted to limit or disable cookies. However, certain services or features may not function properly if cookies are disabled.
Tracking technologies are not used to build advertising profiles or to share behavioral data with third-party advertising networks without user consent, where such consent is required.
9. Contact and Complaints
Questions, access requests, correction requests, withdrawal of consent, or complaints related to this Privacy Policy or to the handling of personal information may be directed to the Privacy Officer at:
Starlight Casino New Westminster
Privacy Officer
New Westminster, British Columbia, Canada
If a concern is not resolved to your satisfaction after contacting the Privacy Officer, the matter may be escalated to:
Office of the Privacy Commissioner of Canada
Website: priv.gc.ca
Toll-free: 1-800-282-1376
Office of the Information and Privacy Commissioner for British Columbia
Website: oipc.bc.ca
10. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in practices, applicable law, or regulatory requirements. The updated version will be published on official channels with a revised effective date. Continued use of the services after an update will constitute acceptance of the revised Policy, to the extent permitted by law.
If changes are material, reasonable steps will be taken to notify affected users before the changes take effect, in accordance with applicable legal requirements.